Refund Policy

At Mood Hair, customer satisfaction is important to us. Please review our return and refund policy below.

Return Eligibility:

Returns are accepted within 30 days of delivery.

- To qualify for a return:

* The product must be unused and unopened.

* The product must be in its original packaging.

* Proof of purchase is required.

- Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns of:

* Opened or used products.

* Products damaged due to misuse.

* Clearance or final sale items (if applicable).

Damaged or Incorrect Orders:

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the product and packaging so we can quickly arrange a replacement or refund.

Refund Process:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error.

Hair Growth Results Disclaimer:

Hair growth results vary from person to person. Factors such as genetics, health conditions, diet, lifestyle, hormones, and consistency of use may affect individual results.

Because results cannot be guaranteed, we do not offer refunds based solely on dissatisfaction with product performance or expected hair growth results.

Return Shipping:

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

If you need assistance with a return or refund request, please contact our customer support team. We are committed to providing the best possible customer experience.